Last updated: 04 September 2025
Welcome to Clarity House. By booking an appointment, purchasing a treatment, or using our website www.clarityhouse.co.uk, you agree to the following Terms and Conditions. Please read them carefully.
Clarity House is a beauty, health, and wellbeing clinic based in Dunfermline, Scotland.
Our services include beauty treatments, holistic therapies, massage, and wellbeing sessions delivered by qualified therapists.
All therapists working at Clarity House operate on a self-employed basis, unless otherwise stated.
All bookings are made via our secure external booking platform, Fullslate.
When making a booking, you agree to provide accurate personal details so we can contact you about your appointment.
A confirmation email will be sent once your booking has been accepted.
We require a minimum of 24 hours’ notice to cancel or amend your appointment.
Cancellations with less than 24 hours’ notice, or failure to attend, will result in the full treatment cost being charged.
We do not store or process your banking details. All payments online are handled securely through our third-party gateway, PayPal.
Prices for treatments and packages are subject to change without notice, but confirmed bookings will always be honoured at the price agreed at the time of booking.
Gift vouchers are valid for 6 months from the date of purchase unless otherwise stated.
Vouchers are non-refundable and cannot be exchanged for cash.
Lost or stolen vouchers cannot be replaced.
Please inform your therapist of any medical conditions, allergies, or recent injuries before your treatment.
Clarity House reserves the right to refuse or adapt treatments if we believe they may not be suitable for your health or wellbeing.
We only work with clients over the age of 16.
We highly recommend that you do not bring children into the building for their safety.
While every care is taken, Clarity House and its therapists are not liable for any loss, damage, or injury that may occur on the premises, except where such liability cannot be excluded by law.
Personal belongings are brought to Clarity House at the client’s own risk.
Your personal information is stored securely in Fullslate, our booking platform and on the Clarity House website.
We may contact you regarding your appointment, send follow-up feedback requests, birthday greetings, and occasional marketing offers.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
We do not store payment details. Our payment gateway PayPal handles all payment information securely.
For full details, please see our [Privacy Policy].
Content on www.clarityhouse.co.uk is for general information only.
We make every effort to keep information accurate and up-to-date but cannot guarantee that all details (including prices and availability) are free from error.
Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
We strive to provide the best possible service. If you are unhappy with any aspect of your treatment, please contact us directly at relax@clarityhouse.co.uk and we will do our best to resolve the matter promptly.
These Terms and Conditions are governed by the laws of Scotland and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
Last updated: 04 September 2025
Clarity House (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you book a treatment, visit our premises, or use our website www.clarityhouse.co.uk.
We may collect and store the following types of personal data:
Booking details: name, phone number, email address, appointment history.
Treatment details: relevant health information provided to your therapist for treatment purposes.
Marketing preferences: whether you have opted in to receive updates, offers, or newsletters.
Technical data: IP address, browser type, and cookies when you use our website.
We do not collect or store payment card details. All payments are processed securely through PayPal, our third-party payment gateway.
We process your personal data for the following purposes:
To manage and confirm your bookings.
To contact you about your appointments.
To send follow-up emails and feedback requests.
To send occasional birthday greetings and promotional offers (if opted in).
To comply with legal and regulatory requirements.
We process your personal data under the following lawful bases:
Contract: to provide the treatments and services you book with us.
Legitimate interests: to improve our services and communicate with you about your booking.
Consent: for sending marketing communications, which you may withdraw at any time.
Your personal information is securely stored in Fullslate, our external booking platform.
We take appropriate measures to protect your data against loss, misuse, or unauthorised access.
Only authorised staff and your chosen therapist will access your personal data when necessary.
We do not sell or rent your personal data.
We may share limited data with trusted third parties only where necessary, including:
Fullslate (booking platform) to manage your appointments.
PayPal (payment processor) for secure transactions.
Service providers (e.g. IT support) bound by confidentiality agreements.
If you opt in, we may send you occasional emails with offers, updates, or birthday messages.
You can unsubscribe at any time by clicking the link at the bottom of any marketing email.
Booking and treatment records are retained for as long as necessary to provide our services and meet legal obligations.
Marketing data will be retained until you opt out.
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data (where legally possible).
Withdraw consent for marketing communications.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been infringed.
Our website may use cookies to improve user experience.
You can manage or disable cookies through your browser settings.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Clarity House
Email: relax@clarityhouse.co.uk
Address: 29 Canmore Street Dunfermline Fife KY12 7NU
