Clarity House Privacy Policy - Terms & Conditions


We take your private and personal information very seriously at Clarity House.

    In order for us to legally do our job and to give the best service we ask that you share your personal information with us:

      -Face to Face when we meet at Clarity House
          -By Phone if we chat on the phone
              -On our website and partner websites (Fullsate for Booking, Paypal for Taking Payment and Mailchimp for Occasional Marketing Emails)


                What information do we ask for?

                Your Name - We like to keep things personal when we contact you.
                Your Telephone Number - We use your telephone number to contact you only if we have an issue with your booking and to help deal with any equiries you make.
                Your Email Address - Used to contact you should we need to send you a booking confirmation, reminder or note of change of appointment. Time to time we may send you a marketing email to let you know about new products, news about Clarity House Ltd. You can opt out of the email marketing at any time by clicking the unsubscribe link in the email. We would never share your email address with other parties.
                A Note of Your Health - Consultation Records/Consultation Forms are part of our standard legal operating procedure in the Beauty Industry. Your Clarity House Therapist will ask for details of your health in order to give you the best service and treatment that is most relevant to you. We also ask for information to make sure that your treatment is safe for you. On occassions we may not be able to offer a service if you show any contraindications that determine whether a treatment is safe for you or not. For instance some treatments may not be suitable for you if you were pregnant or indeed if you were recovering from a serious operation.

                We hold this information on a Consultation Form that you will be asked to sign and date prior to some treatments.

                Your Bank Details - We DO NOT store your bank details. We use a payment gateway called Paypal that handles your bank details on our behalf. If we take payment over the phone using a credit or debit card we do not keep your bank details.

                Where do we store your information?

                  -In 'the cloud' on our website and with our website partners.
                      -In a lockable filing cabinet at Clarity House.

                        The Clarity House Website


                        https://www.clarityhouse.co.uk is hosted on a Secure Server. The service is secure password protected. Our website https://www.clarityhouse.co.uk involves the use of an SSL certificate -- "SSL" stands for secure sockets layer -- which creates a secure encrypted connection between the web server where our website is hosted and the web browser where you enter your details when making a purchase. This means your information is secure, safe and protected when being passed from you to us.

                        The Clarity House website partners with three other online websites that help us to safely:

                        Manage your Booking - FULLSLATE - Privacy Policy - http://www.fullslate.com/hipaa
                        Take Payment - PAYPAL - Privacy Policy - https://www.paypal.com/gb/webapps/mpp/ua/privacy-full
                        Send occassion Marketing Material - MAILCHIMP Privacy Policy - https://mailchimp.com/legal/privacy/

                        The website addresses above will take you to each of our online partners privacy policies.


                        When you make a booking, make payment online or opt in to recieve marketing emails from Clarity House Ltd you also agree with the Terms and Conditions and Privacy Policies of these partners.


                        If you would like to see a .pdf illustrated overview of our customer communication CLICK HERE.

                           


                            Thank you

                            Thank you for taking the time to read this Privacy Policy. If you would like further information regarding Clarity House Ltd data control please contact us using the form below.

                            visit us

                            Address: 81 New Row,

                            Dunfermline,  Fife KY12 7DZ.

                            Phone:
                            +44 (0)1383 735 529

                            E-mail: relax@clarityhouse.co.uk

                            Open 7 Days a Week

                            Monday- Wednesday 9am to 5pm

                            Thursday 12pm to 8pm

                            Friday - Sunday 9am to 5pm

                            Clarity House contact form