Unfortunately you cannot have an Advanced Environ facial if any of theses conditions apply to you.

Pregnancy, Pacemaker, Porphyria, Diabetes, Epilepsy, Cardiac Irregularities, Metal/Plates or Pins, Receiving Radiotherapy or Chemotherapy, Circulatory Disorders, Multiple Sclerosis, History of Thrombosis/Embolism, Moles or Sunspots Removed

Our system does not automatically refund if you cancel an appointment.  If you have to cancel an appointment that you have made payment or redeemed a gift voucher for, as long as it is inline with the required 24 hours notice please send an email to relax@clarityhouse.co.uk and your refund will be processed.

Please send an email to relax@clarityhouse.co.uk.  We run a cancellation list which we can add you to, all our therapists will do their very best to accommodate you.

“Traditional Wax” is also known as “Strip Wax” where the wax is applied, a paper strip placed on top and then pulled off removing the paper, wax and unwanted hair.  Whereas “Hot Wax” does not use paper strips, the hot wax is applied to the area, allowed to cool slightly and then the wax itself is pulled off removing the unwanted hair.

Typically strip wax is used for larger areas as it is much quicker to apply and remove. It’s almost always used for areas like legs, arms and back. It’s generally better for thicker or less sensitive skin as it grips strongly to both the hair and skin. Hot wax is more suitable for waxing sensitive areas or thicker hair. Which is why it’s often the wax of choice for Bikini, Brazilian and Hollywood waxes, underarm wax and sometimes facial waxing too. As the wax is left on the skin for up to a minute, the heat opens the pores and hair follicles allowing the hair to wax out much more easily. This should theoretically be less painful.

Please email us at relax@clarityhouse.co.uk or call the salon on 01383 735529 and we will call you back as soon as we are free to assist you with your booking.

Sadly we have to ask for advance payment because some clients were not turning up to appointments.  All the therapists at Clarity House are self employed and do not earn when someone doesn’t show for an appointment so we now ask for a payment to cover for this time.  Payments can be refunded if your appointment is cancelled up to 24 hours before your appointment.  You will lose your payment if you do not cancel before 24 hours of your appointment.  Please let us know if you cannot make your appointment, we are always happy to reschedule for free when you give us more than 24 hours notice.

You can cancel your appointment at Clarity House by visiting the confirmation email that would have been sent to you when you booked.  There is a link on this email for you to change, update or cancel your appointment, you must give us 24hrs notice to make any changes.  Always check your junk mail, it may have gone in there.

We open 7 days a week and the timings of each day vary but we are generally open 09:00 to 18.oo.  We do work a few late evenings too.

You can book online 24 hours a day, 7 days a week.

In a word, yes.  You will need an up to date patch test for each of the different brands that we use as they all contain different ingredients.  Your health is our number one priority and we take patch tests seriously at Clarity House, if you do not get one we will not do the treatment.  Patch tests are NOT available on a walk in basis, you must book an appointment.

When you book a massage at Clarity House you book a time slot of either 60 minutes or 90 minutes.  This time includes your consultation time (5 minutes), time to get undressed at the start (5 minutes) and time to get dressed again at the end (5 minutes).  Generally you will have 45 minutes or 75 minutes hands on time with your therapist.  This is different for each individual as your consultation may take longer if there are complications.

We do not treat anyone with fungal infections, you will need to see a specialist to get this treated first.  Thank you.

Your wellbeing is our top priority. Some health conditions can affect how we deliver treatments, so we ask for a brief medical history to ensure everything we do is safe, appropriate, and tailored to you.

Occasionally, yes. Certain conditions such as recent surgery, high blood pressure, skin infections or contagious illnesses may mean we need to adapt or postpone your treatment. If you’re unsure, we recommend checking with your GP before booking.

We are often asked about our policy regarding treatments for clients who have undergone cancer treatment, and we completely understand the need for clarity.

Your safety and wellbeing are our highest priority. For clients currently undergoing active cancer treatment (such as chemotherapy or radiotherapy), we generally recommend waiting until treatment has finished before booking any of our treatments—unless they are specifically tailored for oncology care.

If you are recovering from treatment, we ask that you wait at least 3 to 6 months after completing active treatment before having any treatments with us. This timeframe can vary depending on your individual circumstances, and we are always happy to discuss your specific needs.

We understand it may not be easy to get written approval from your oncologist or surgeon. In most cases, a short note from a GP, oncology nurse, or other healthcare professional confirming it is safe for you to proceed with treatment is sufficient.

If you’re unsure or would like to talk through your options, please don’t hesitate to get in touch. We’re here to support you and help you feel safe, comfortable, and well cared for.

In most cases, yes. We simply ask that you tell us in advance so we can assess which treatments are suitable and make any necessary adjustments. We’re here to help you feel as relaxed and supported as possible.

We offer pregnancy-safe treatments for those in their second and third trimesters. Please let us know when booking so we can ensure your treatment is safe and nurturing for both you and baby.

This is very rare, but your safety always comes first. If you arrive with a condition that makes treatment unsafe—or if it poses a risk to your therapist—we may need to reschedule. We’ll always explain why and help you rebook when it’s safe to do so.

Of course. If you have any concerns about whether a treatment is right for you, please get in touch. We’re always happy to talk things through and offer guidance.

For safety reasons, we kindly ask that children are not brought to Clarity House. Our environment includes treatment rooms and equipment that are not suitable for children, and we want to ensure a calm, relaxing experience for all clients. Thank you for your understanding.