Most frequent questions and answers...

Unfortunately you cannot have an Advanced Environ facial if any of theses conditions apply to you.

Pregnancy, Pacemaker, Porphyria, Diabetes, Epilepsy, Cardiac Irregularities, Metal/Plates or Pins, Receiving Radiotherapy or Chemotherapy, Circulatory Disorders, Multiple Sclerosis, History of Thrombosis/Embolism, Moles or Sunspots Removed

We only treat those that are over 16 at Clarity House.

Our system does not automatically refund if you cancel an appointment.  If you have to cancel an appointment that you have made payment or redeemed a gift voucher for, as long as it is inline with the required 24 hours notice please send an email to relax@clarityhouse.co.uk and your refund will be processed.

Please send an email to relax@clarityhouse.co.uk.  We run a cancellation list which we can add you to, all our therapists will do their very best to accommodate you.

“Traditional Wax” is also known as “Strip Wax” where the wax is applied, a paper strip placed on top and then pulled off removing the paper, wax and unwanted hair.  Whereas “Hot Wax” does not use paper strips, the hot wax is applied to the area, allowed to cool slightly and then the wax itself is pulled off removing the unwanted hair.

Typically strip wax is used for larger areas as it is much quicker to apply and remove. It’s almost always used for areas like legs, arms and back. It’s generally better for thicker or less sensitive skin as it grips strongly to both the hair and skin. Hot wax is more suitable for waxing sensitive areas or thicker hair. Which is why it’s often the wax of choice for Bikini, Brazilian and Hollywood waxes, underarm wax and sometimes facial waxing too. As the wax is left on the skin for up to a minute, the heat opens the pores and hair follicles allowing the hair to wax out much more easily. This should theoretically be less painful.

Please email us at relax@clarityhouse.co.uk or call the salon on 01383 735529 and we will call you back as soon as we are free to assist you with your booking.

Sadly we have to ask for advance payment because some clients were not turning up to appointments.  All the therapists at Clarity House are self employed and do not earn when someone doesn’t show for an appointment so we now ask for a payment to cover for this time.  Payments can be refunded if your appointment is cancelled up to 24 hours before your appointment.  You will lose your payment if you do not cancel before 24 hours of your appointment.  Please let us know if you cannot make your appointment, we are always happy to reschedule for free when you give us more than 24 hours notice.

Unfortunately you cannot have any treatments until after your first trimester.  

You can cancel your appointment at Clarity House by visiting the confirmation email that would have been sent to you when you booked.  There is a link on this email for you to change, update or cancel your appointment, you must give us 24hrs notice to make any changes.  Always check your junk mail, it may have gone in there.

We open 7 days a week and the timings of each day vary but we are generally open 09:00 to 18.oo.  We do work a few late evenings too.

You can book online 24 hours a day, 7 days a week.

In a word, yes.  You will need an up to date patch test for each of the different brands that we use as they all contain different ingredients.  Your health is our number one priority and we take patch tests seriously at Clarity House, if you do not get one we will not do the treatment.  Patch tests are NOT available on a walk in basis, you must book an appointment.

When you book a massage at Clarity House you book a time slot of either 60 minutes or 90 minutes.  This time includes your consultation time (5 minutes), time to get undressed at the start (5 minutes) and time to get dressed again at the end (5 minutes).  Generally you will have 45 minutes or 75 minutes hands on time with your therapist.  This is different for each individual as your consultation may take longer if there are complications.

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